Joshua J. Herter

User Experience (UX) and Assessment Librarian

Josh (he/him) is the cross-functional lead for assessment, user research, and data reporting at the UWinnipeg Library. In his role he manages the capture, analysis, and reporting of library operational and user data used to evaluate and plan library services, resources, and facilities. Josh currently serves on the UWinnipeg Human Research Ethics Board (UHREB) and is a member of the Canadian Association of Research Libraries' (CARL) Statistics Working Group. He has over a decade of experience in quantitative and qualitative methods spanning clinical research, market analysis, and academic library roles in the US and Canada. Professionally and academically, he writes and presents on topics related to UX, data visualization, and strategic reporting. Creatively, he writes about video games while fearing it will one day turn into something professional.

Subject and Collections Librarian for:

• Psychology (PSYC)
• Marriage and Family Therapy (MFT)

Credentials

• Master of Library and Information Science (MLIS), University of Western Ontario (2014)
• Bachelor of Science in Communication & Electronic Media, Eastern Michigan University (2010)

Expertise and Research Interests

UX research & design; observational methods; usability testing; survey & interview methods; human research ethics; digital analytics; data visualization; web design; copywriting; content strategy; digital accessibility; game critique and journalism 

Featured Scholarly and Professional Work

• Herter, J. (2024). We’re the problem: mapping our way out of printing purgatory. In A. Priestner (Ed.), User Experience in Libraries Yearbook 2024 (pp. 76-83). UX in Libraries.
• Warren, R., & Herter, J. (2020). Reducing Hardships: Student Motivations, Educational Workflows, and Technology Choices in Academic Settings. Partnership, 15(1), 1–18.
• Ongoing space planning support for the Centennial Hall Library Renewal Project.