Library Accessibility

The Library views equitable access as an operational service requirement. We strive to resolve or mitigate issues whenever possible; where a Library building, furniture, or service restricts access of any kind, do not hesitate to contact us. Staff will make their best effort to accommodate users where access to resources, services, or facilities is challenging or impossible, and are eager to receive suggestions for improvement. 

On this page:

Emergencies: During a fire alarm, do not use the elevator. Take refuge on an emergency exit stairwell landing. If you have a mobile phone, dial 204.786.6666 to speak to campus Security Services to let them know your location and situation.

Finding a Place to Study

Physical Accessibility & What to Expect

The Library entrance is on the fourth floor of Centennial Hall, 515 Portage Avenue. Elevators to the fourth floor are available on the street level. The 4th floor is a busy, loud, and collaborative lab area where most public service staff access points are located. Accessible workstations, print stations, and study rooms are all located on the 4th floor. Staff are happy to help you locate and use these accommodations. 

The 5th floor is where the main stacks, quiet, and silent study spaces are located; access is available via an elevator on the 4th floor. While the majority of the 5th floor is accessible persons in a wheelchair, some stacks will be too narrow, and tables/carrels on this floor are not height-adjustable. In addition, much of our quiet space is located in 5th floor mezzanine levels with stair-only access.

We have equipped an Accessible Quiet Study Room (see below) on the 4th floor for those who cannot access the 5th floor quiet areas. Staff can help you locate this room when you arrive.

Accessible Quiet Study Room

The purpose of this room is to provide equitable quiet study space in the library for students who are unable to utilize the quiet space on the 5th floor. It is available on a first-come, first-served basis, and students are not required to be registered with accessibility services in order to use it. Please review the full policy and rules prior to using the room.

Workstations, Printing, and Adaptive Equipment

A wheelchair-accessible printer is available on the fourth floor, where access workstations for persons in wheelchairs or mobility devices are also available for quick catalogue access and printing jobs.

Getting Access to Resources 

Accessible Formats Service

The University has a service for alternative format requests. For more information on getting course content in an accessible format, please contact University Accessibility Services.

Item Retrieval

Because some of our shelving is not universally accessible, are happy to retrieve books for persons who are unable to access certain areas. Depending on timing and staff availability, retrieval may be immediate, or take up to several hours. For best results, please have ready a list of titles ready for retrieval. Phone 204.798.9808 or contact the Community Outreach Librarian.

Library materials can also be requested through the Pickup Service and retrieved from the Smart Lockers located on the main floor of Centennial Hall. Patrons can select the "Centennial Hall Accessible Pickup" option when placing their hold and provide details in the notes box about any accommodations needed, including placing items in a locker at a specific height, or arranging for an alternative in-person pickup.


Assistance with photocopying is available - just see public service staff when you arrive. You may also contact University's Accessibility Services.

American Sign Language (ASL) Interpreters

Students requiring an ASL-English interpreter when visiting the Library or for an appointment with a librarian may contact Tessa Rogowski or text 204.228.0187 to make arrangements.

Requesting Assistance  

Research Assistance and Equity Concerns

The Community Outreach Librarian, Michael Dudley, co-ordinates all accessibility services in the library and is also available for in-depth research assistance by appointment. Please feel free to contact Michael with questions, concerns, or comments.

Alternative Formats

Our frontline public service staff can help with most day-to-day requests for assistance; contact the University's Accessibility Services department for alternative format service. 

In Case of Emergency

During a fire alarm, do not use the elevator. Take refuge on an emergency exit stairwell landing. If you have a mobile phone, dial 204.786.6666 to speak to campus Security Services to let them know your location and situation. 

Students experiencing unusual levels of stress or anxiety, or who have concerns regarding mental health issues are advised to contact Student Wellness.